CUSTOMER CARE AND ADVOCACY
WELFARE BENEFITS AND DEBT ADVICE SUPERVISOR
Grade H: £29,323 – £32,486 per annum
36 hours per week, Permanent
Located at: Clarence Arcade, Stamford Street, Ashton under Lyne, OL6 7PT
A vacancy has arisen for a welfare benefits and debt advice supervisor.
We are looking for an individual with particular experience in delivering welfare benefits advice at a specialist level including experience of representing clients at social security appeals. Knowledge around specialist debt advice, in particular around rent and mortgage possessions in preventing homelessness is also a requirement of the post as you will be supervising a multi-disciplinary team of both debt and benefits advisers.
As this is a supervisory post, you will need to have significant experience of supervising staff, ideally in an advice setting. You will be responsible for ensuring that high quality advice is being provided through supervision, file review and peer review processes. You will also oversee workflow into the service to ensure that residents are supported with benefits and debt advice issues.
You must have an ordered approach to casework with excellent inter-personal skills with the ability to work under pressure.
You will need excellent organisational and supervisory skills and be able to demonstrate experience of providing support or advice to the public including vulnerable people.
If you would like to discuss any aspects of the post, please contact Janine Yates, Team Manager on 0161 342 3494.
This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.
Reference No: ADV754
Closing date: 11:59pm on the 26th of October 2017
Interviews: to be confirmedJob Description/Person Specification.doc