NAWRA coming to the North West of England.

It has been a couple of months since GMWRAG posted anything in respect of our friends at NAWRA. Details of future NAWRA meetings have caught our eye though because early in March 2019 NAWRA will be coming to your area (the North West of England) and to Salford in particular. We will be playing an active role in publicising said meeting but in the meantime details of the next two NAWRA meetings are below.

The next meeting will take place from 10am-4pm (registration from 9.30am) on Friday the 7th of September 2018 at Renfield St Stephen’s Centre, 260 Bath St, Glasgow G2 4JP (hosted by Glasgow City Council).

Following that meeting the next two meetings will be

Durham on Friday the 7th of December 2018 which will be held at Town Hall, Market Place, Durham DH1 3NJ (hosted by Durham County Council) and then Salford on Friday the 1st of March 2019.

Further details to follow as we have them.

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Initial details of the next GMWRAG meeting now available.

GMWRAG is pleased to confirm that the next GMWRAG meeting will be taking place in October 2018 and will be hosted by Trafford Welfare Rights Service.

The meeting will be a full day meeting with the intention of having two speakers and will take place at the offices of Trafford Housing Trust, Sale Point, 126-150 Washway Road, Sale M33 6AG on Friday the 19th of October 2018. The venue is a very straight forward 14 minute walk from the Sale Metrolink stop (M33 2DG in case you were wondering) and is also on a main bus route. Drivers? You’ll figure it out 🙂

A quick reminder also that the minutes from the last meeting have long since been available and can be downloaded from our Minutes page. The agenda for the Trafford meeting will be published here as soon as it’s finalised and if anyone has either a great suggestion for a speaker or any other agenda items please contact GMWRAG in the usual ways.

Mike Shermer.

GMWRAG estimates that in the 16 years we have had a presence on this webby thingy we have only posted obituaries on two occasions. Sadly, so recently after our second such post, we now find ourselves having to post for the second time within a week.

Mike Shermer, was a former NAWRA committee member for the East of England region, who passed away peacefully on the 17th of May 2018, aged 74.

Mike was one of the original members of the NAWRA committee and demonstrated a commitment to the organisation throughout his time with them. Many many GMWRAG members will have met Mike at NAWRA meetings and indeed he once kindly attended a GMWRAG meeting to share his expertise. They will recall being engaged in often brilliantly diverting tangential discussions on welfare rights and the world at large.

Mike was a dedicated welfare rights adviser with Kings Lynn and West Norfolk Borough Council and had also served as a Town Councillor for March in the Isle of Ely area of Cambridgeshire. Following his retirement, Mike still kept in touch with welfare rights matters and indeed occasionally popped up for discussion with GMWRAG in the dim and distant days we had a Facebook account.

GMWRAG would like to pass on condolences to Mike’s wife, Jeanette, and to all the Shermer family and acknowledge our friends at NAWRA who posted much of the above and drew it to our attention. Flowers, or donations in his memory for Breathe Easy Fenland, may be made to Turner and Son, Independent Funeral Directors, City Road, March, Cambs. PE15 9LS.

GMWRAG in Manchester has been cancelled.

We are sorry to announce that, owing to circumstances beyond our control, the next GMWRAG meeting, which was due to take place in Manchester later this month, has been cancelled. Unless anyone fancies stepping into the breach for a late July meeting then the current intention is to allow our meeting rota to run as intended. This would mean that the next GMWRAG meeting remains as planned i.e. Trafford in October 2018. Manchester has now been moved down the rota so that the next meeting there will be in April 2020.

Our meetings page has been amended to reflect these changes.

Some sad news for GMWRAG members.

GMWRAG is very sad indeed to report that Steve Ogden, formerly of Tameside Welfare Rights Service, passed away on the 18th of May 2018.

Starting his working life as an electrician, Steve had to change his occupation following a serious motor bike accident in which his left arm was paralysed. He became a welfare rights officer and advocate in employment tribunals, managing for some years the independent Welfare Rights Unit in Hyde, Tameside. He later moved to a welfare rights officer role at Tameside Council, where he was a member of the Unite union.

As well as a working life dedicated to supporting others, he did voluntary work with the innovative Manchester homelessness charity, Lifeshare, and later in a service supporting victims of child abuse.

Steve has served as Treasurer, Membership Secretary and Vice-Chair of Left Unity in Stockport. He also took roles at national level as a member of the Party’s Disputes Committee and its Trade Union Commission.

Steve developing ideas for a Solidarity drop-in in Stockport. From his work as a welfare rights officer specialising in mental health, Steve had identified a need for support for claimants of Personal Independence Payment (PIP) and Employment and Support Allowance (ESA) with the forms that have to be completed.

In the two and a half years since, Solidarity Drop-in (every Monday in Disability Stockport on High Street) has gone from strength to strength and has helped nearly 500 people navigate the PIP/ESA assessment treadmill. An enormous amount of the credit for this success goes to Steve.

We send our sincerest and deepest sympathy and condolences to his family and to all of his many friends and comrades.

Steve helped set up the North West Mental Health Welfare Rights Advisers Group nearly 20 years ago and has been one of the main organisers ever since.  He continued to attend, and bring new people with him, even after he took early retirement.

Steve was a committed campaigner for social justice – both in his work and outside of it.  He volunteered with Tameside, Oldham and Glossop MIND.  He joined the campaign against cuts to mental health services in Stockport which was successful. He helped to set up Stockport United Against Austerity which campaigns against welfare reform and all cuts to public services. As a lifelong Manchester United fan, Steve was very pleased with the title of that group.
https://gmwrag.wordpress.com/wp-admin/post-new.php?cap#cap

Outside of work he loved to play badminton and squash. He loved hiking and he was an avid Manchester United fan. As a result of his accident he could not drink due to medication, but whenever he met someone new and the conversation turned to alcohol he would state (with a mischievous half smile) “I don’t drink since I found god” and would start to sing “Jesus wants me for a sunbeam”. It would take about 2 minutes to realise he was joking.

Steve will be greatly missed. Colleagues wishing to pay their respects should be aware that his funeral takes place on Tuesday the 5th of June 2018 at 12.45pm at Cyprus Chapel, Stockport Crematorium Buxton Road SK2 6LS. Burial takes place at 13.45 followed by a wake at 14.15 at the Waterside Hotel and Leisure Club, Wilmslow Road Didsbury M20 5WZ.

GMWRAG would like to thank Helen Rogers of Stockport Advice and Stephen Adams-Corbett of Tameside Welfare Rights Service for their kind permission to use their words to pay tribute to Steve. We are bitterly disappointed to be unable to use one of the many great photos of Steve which people have gathered over the years.

The minutes of the North West Mental Health Welfare Rights Advisers Group are now available for download.

The minutes from the last meeting of the North West Mental Health Welfare Rights Advisers Group are now available for download. They will of course be permanently available in their usual location.

Additionally, presentations from the same meeting are also available for download as follows:

All of the above will also be available within the NWMHWRAG pages.

The Equality and Diversity Forum launch “Practical Equality Rights in Welfare Benefits” handbook.

Equality and Diversity Forum have now launched their ground-breaking online handbook, Practical Equality Rights in Welfare Benefits Advice, to help everyone providing advice or information on welfare benefits to use equality rights to solve everyday discrimination problems. The handbook is part of the Everyday Equality project, funded by the EHRC.

What is the Practical Equality Rights in Welfare Benefits Advice handbook?

For welfare benefits advisers and information providers working in community groups and advice organisations, the handbook has tips and tools about identifying discrimination. For advisers we have case studies, checklist and tools to help you use the Equality Act to solve your client’s everyday problems in a practical way.

For advice managers, the handbook has a new guide about managing and improving the delivery of discrimination advice.

The handbook also includes a new guide to demonstrating the equality impact of welfare benefits advice, using the Equality and Human Rights Commission Measurement Framework, an A-Z of Equality Rights, a directory of equality resources, FAQs, four downloadable posters, and a downloadable ‘quick guide’.

What’s next?

They are developing a short set of materials to help advice agencies to use the new online handbook and to raise awareness with their advisers. If you are interested in piloting or using these materials please let us know: jo.chimes@edf.org.uk

They are hoping to run a small event later in the year, in Manchester. If you are interested in taking part or attending, please let them know: jo.chimes@edf.org.uk

They would be pleased to hear from you with questions, suggestions and feedback on the handbook. Please contact them at info@edf.org.uk.

View our online handbook or download our quick guide (pdf).

To stay in touch with their work, and for updates to the handbook:

Make Childcare Work – Save The Children are campaigning to make Universal Credit work better for families and need your help.

With thanks to our friends at Rightsnet for, as ever, drawing this to our attention.

Save the Children are currently running a campaign called Make Childcare Work which is all about fixing problems with how childcare support through Universal Credit works to make the system work better for families.

To help inform the campaign, they’re looking to speak to families who have experienced difficulties with the childcare element of Universal Credit e.g. who are concerned about what’s on offer, struggling with upfront costs or worried about how they’re going to be able to afford them.

If GMWRAG members can point them in the direction of families who are struggling with these issues and who would be happy to speak with Save the Children about their experiences that would very much support the campaign.

If you know of any families, or are happy to put a call out to advisers asking them if they work with any, then they’ve a short form that families receiving childcare support through Universal Credit can fill in at
https://www.surveymonkey.co.uk/r/PYMZG3M) or they can email ukcampaign@savethechildren.org.uk and they will arrange for a member of their team to speak with them.

In the meantime you can read their response to the Treasury Committee Report on Childcare here.

NB: GMWRAG reserves the right to change every instance of “advisor” to “adviser” in every post until you all get your act together 🙂

New video from Housing Systems.

GMWRAG would like to draw your attention to yet another excellent video from our friends at Housing Systems. This time it’s all about looking at Universal Credit Monthly Assessment Periods in detail. At best this might be described as a somewhat dry subject. Whilst this video contains no exciting new concepts like “UC as a smoothie” we can say we were utterly mesmerised by the big yellow jumper/sweater which keeps appearing and the use of a pen which makes words and entire sentences appear some time after the pen has finished writing. We want one of those. Anyways, in the meantime you can watch the video at

Do you know anyone who has lost benefits due to surveillance by the fraud and error prevention service? GMWRAG thinks you probably do.

The Guardian reports that

“A 26-year-old man with multiple sclerosis has been told to pay back thousands of pounds after being deemed not disabled after being under surveillance by the Department for Work and Pensions, despite medical confirmation of his diagnosis.

The Fraud and Error Prevention Service, part of the DWP, secretly followed Michael Forsyth in Lanark and concluded he “deliberately misrepresented his needs” after looking through his Facebook account and recording him walking his dog. Forsyth was diagnosed with MS at the age of 20 and was in a wheelchair for his PIP assessment in 2015. “The nature of the illness means I can’t say what I’ll be able to do from day to day,” he says in The Sunday Post.

Forsyth has appealed the decision and has a letter confirming his diagnosis from his neurologist at Queen Elizabeth University Hospital in Glasgow which details symptoms such as: “worsening leg weakness, arm weakness, dysarthria (speech problems) and double vision”.

Share your experiences
If you have been under surveillance by the FEPS and your benefits have stopped the Grauniad would like to hear from you. What happened? Did you have to pay the money back? Have you appealed the decision?

You can get in touch by filling in the encrypted form at https://guardiannewsandmedia.formstack.com/forms/lost_benefits_due_to_surveillance – anonymously if you wish. They’ll feature some of your responses in theirreporting. Your responses will only be seen by the Guardian.”

GMWRAG cannot imagine that members have not at some point come across the joy of DWP fraud and error prevention and especially their fantastically high quality interviews under caution and video recording. Off you go.

Any sarcasm detected in the last paragraph is entirely in the eye of the beholder.

GMWRAG starts a running thing. Hearts sink everywhere.

Following a post on here yesterday, GMWRAG member Rob Jenkins reports a small but effective surge in interest in sponsoring his attempt to raise money for The Wellspring as previously reported here. 

This means he’s actually reached his target (although that doesn’t mean potential sponsors can now look away) but the pressure is now on as he reports that

“Great news on my last run out before the big day. I was going up a bit of a hill, and I OVERTOOK someone. He was a bit younger than me, as well, and looked surprised. Then another runner with a heavy backpack ran past at about twice my speed – but he might not be in the race, so no need to worry just yet.”

Excitement on this can be countered by the statement that

“My race pack arrived today, and turns out I’ve been placed to start at the back, with the duffers and no-hopers who aren’t necessarily expected to finish at all. To add insult, my race number has a “Where’s Wally” theme. At least it will stand out on the telly, as I surge through the crowd to take top spot. Either that, or I’ll be relying on a big ‘chip time’ adjustment.”

Further bad news for Rob is that sales of British eggs are apparently on the up and dramatically so. We are most definitely labelling this the “GMWRAG effect”.

As an alternative to this frivolity, GMWRAG can now offer a further sponsorship opportunity to members desperate to invest in something resembling actual running. Actually, we’re not sure on that last bit but bear with us.

Yasmin Green of Salford Welfare Rights and Debt Advice Service “roped” Kate Anstee and Sean Finnigan of the same service into running the Great Manchester 10k run on Sunday the 20th of May 2018 in order to raise money for our friends at Greater Manchester Law Centre. We’ve no idea what terrible secret she knows about the other two which persuaded them into this folly but we’re working on it.

GMWRAG has also yet to figure out why Rob was dumb enough to volunteer to run further when a mere 10k was available but we won’t tell him if you won’t!

Whereas Rob has offered comedy in return for cash (and a possible refund if he wins) Yasmin, Kate and Sean are offering “… dedication and inspiration in the middle of Manchester, where some of you might like to meet us in a bar afterwards”. Three strangers in a bar or Where’s Wally? It’s a tough call! 🙂

You can sponsor Kate on her Just Giving page where she’ll tell you more about GMLC.

Alternatively you can sponsor Sean via HIS Just Giving page and maybe add a bit extra so he can get that shirt clean. We’re thinking that where Kate referred to inspiration Sean is offering only perspiration. Irresistible we’re sure you’ll agree. On the other hand, Sean has tried to con sponsors by suggesting he will be running “… a bit in freezing weather”. We know that this isn’t true and we think you should rack up the pressure by sponsoring him and making him run and finish in 20 plus degree heat as a punishment.

Yasmin on the other hand has at least been brutally honest.

“I hate running, I am rubbish at it and will be miserable all the way round to the pub at the end. I am willing to put myself through the embarrassment of being passed by panto horses and people being pushed on hospital beds because I want to help GMLC raise funds.”

This seems eminently reasonable to GMWRAG.

It could of course be worse. She might even be passed by Kate and Sean! You can sponsor Yasmin at Just Giving. We’re hopeful GMWRAG can retweet and maybe even post here some exciting sweaty pictures from @ansteekate; @objenkinsrob and @7yas on the day but if not we’ll be asking Sean for evidence that he’s washed the shirt before running!

GMWRAG notes that no-one from GMLC appears to be running or even walking. We’ll be having words 🙂

Do the right thing!

GMWRAG member Rob Jenkins recently made the terrible error of judgement of including GMWRAG in a round robin email advising that he was about to run a likely very warm half marathon this coming weekend in aid of local resource centre “The Wellspring” – a charity for the homeless; near homeless and disadvantaged.

Rob advises that he can be sponsored via Just Giving

“Any contributions would be amazing – or just turn up and throw something at me as I go past. But not eggs. I don’t like eggs.”

When GMWRAG pointed out that this was an open invitation to GMWRAG to post his email as it stood he, perhaps recklessly, responded that

“That sounds like an invitation to the whole of the Welfare Rights community to throw eggs at me, but why the hell not. It’s a bit ‘It’s a Knockout’ but I’ve got form there too, dressed up as Batman in a field in suburban Newcastle under Lyme.”

When GMWRAG responded that all this was going into a post, matters were compounded with the words

“My then colleague Geoff was Robin, and I seem to remember having wet sponges thrown at us.”

Rob, it appears, doesn’t know when to stop. An approach that may indeed serve him well this coming weekend.

Now GMWRAG members, plenty of options to ponder there. We’re inclined to go with suggesting a donation but it’s a close run thing. As you can see, Rob is anxiously keenly awaiting your responses.

As an added incentive we note that Rob has posted on the aforesaid page that

“As a special offer, I’ve decided that if I win the race I will agree to reimburse all my kind sponsors the full amount of their donations.   It’s a little unlikely, but they do say it’s a good course for a personal best.

That said, I’m over 50 now, and the bunions don’t get any less painful.”

By gmwragauthor Posted in Event

Seeking claimants to take legal cases over PIP dishonesty

Disability News Service has been investigating claims of dishonesty in the PIP assessment process for 18 months.

A leading discrimination lawyer has now said he may be able to take legal cases on behalf of PIP claimants who believe that the HCPs who carried out their assessments did not honestly report the results.

Cases would be taken under the Equality Act, but crucially the assessment must have happened in the last 6 months, for legal reasons.

If GMWRAG members know of any PIP claimants who have had an assessment in the last few months and want to consider legal action, please contact DNS – with some brief details of the dishonesty and when it took place – either by phone or email*.

Here’s some background to the DNS investigation…

In November 2016, DNS began an investigation into claims that healthcare professionals who carry out face-to-face assessments of benefit claimants had lied, ignored written evidence and dishonestly reported the results of physical examinations.

The claims involved HCPs working for both Capita and Atos.

The alleged dishonesty included HCPs: refusing to accept further written evidence from medical experts; wrongly claiming that physical examinations had been carried out; refusing to list all medications; ignoring or misreporting key information detailed during the assessment; and reporting a refusal to co-operate with a physical examination, when they were unable to complete it because of their impairment.

The first story was published in January 2017 and since then, DNS has compiled claims of dishonesty made by about 300 PIP claimants.

Over 18 months, evidence of institutional dishonesty has continued to build, and many of the stories published by DNS have been shocking.

DNS also reported how secret recordings revealed how a nurse failed to mention a disabled woman’s near-fatal asthma attacks, accidental overdoses and repeated blackouts in yet another dishonest benefits assessment report.

The DWP, Capita and Atos continued to insist that there is no dishonesty in the process as the evidence continued to mount.

Since the investigation began, many claimants have expressed a wish to take legal action against assessment companies because of harm caused to them and the discrimination they believe they faced.

There was some hope when a court ruled last year that a disabled woman should be awarded £5,000 compensation by Atos, after a dishonest report by one of its assessors led to her being awarded the wrong level of benefits, but Atos had failed to offer a defence to her claim for damages and is now challenging the court’s ruling.

And there was hope when solicitor Daniel Donaldson announced earlier this month that he was taking a case against DWP in the Scottish courts for allegedly discriminating against him in the way it dealt with his PIP claim.

DNS has now been in touch with a leading London-based lawyer, who has offered to consider cases of PIP claimants who allege dishonesty by their assessors, to see if there is a way to take legal action against Atos or Capita under the Equality Act.

*If you’re interested in potentially taking a legal case, contact DNS editor John Pring by phone (weekdays only, please: 01635 228907) or email: john@disabilitynewsservice.com

URGENT! – Please note the change of date and venue for the next meeting of the North West Mental Health Welfare Rights Advisers Group.

The next meeting of the NWMHWRAG will be on Thursday the 24th May at 9.30am for a 10am start.

Kim Heyes from Manchester Metropolitan University will be giving a talk on “Virtual Mental Health Support”.

The meeting will be in room GM 326 in the Geoffrey Manton Building, Manchester Metropolitan University, 4 Rosamund Street West, Manchester M15 6LL .

This is on the third floor, which is accessible by lift. It also has two accessible toilets (as well as other toilets!). There is a café in the building atrium and you are welcome to bring drinks into the meeting room. There are also water dispensers on the third floor with which you can fill your own drink containers.

There is an entrance on Oxford Road, directly opposite the Manchester Aquatics Centre, or a wheelchair accessible entrance just off Rosamund Street West. The best place for car parking is the NCP at the Aquatics centre.

Upon arrival (from the Oxford Road entrance) the lifts are in the far right, and the café is in the far left. You do not need to sign in at reception. Head for the third floor. As you come out of the lift, the toilets and water dispenser are round to the right. The meeting room is to the left and through the double doors. The floor is set out as a rectangle and the meeting room is along the back wall.

Apparently you “can’t miss it!”. Clearly these people have not met GMWRAG members!

Minutes of the GMWRAG meeting in Bolton plus presentation.

The minutes of the last GMWRAG meeting, held at Bolton at Home, are now available for download. Additionally, you can view the presentation from Amanda Phillips, Priority Service Lead at United Utilities here and both items will be permanently available in their usual locations within the site.

The next GMWRAG meeting is scheduled for Manchester late on in sunny June but dates, venues and speakers have yet to be finalised so we’ll publicise that information as soon as we have it.

Foodinate! Do whatinate?

GMWRAG would like to draw members attention to Foodinate. No, us neither, until now. Soooo…. in case you haven’t heard of this yet. Order any item on the menu in a Foodinate that has been marked with a sticker… and enjoy your meal. For every sticker item sold the restaurant funds a nourishing meal for a local person in need. Thusfar that’s 23,335 meals and counting at the time of writing. Foodinate aims to match each restaurant with a food-giving charity in the same area, so the meals funded by each restaurant can be served to people in need in the same community.

Foodinate restaurants in  Manchester currently include:

Proove Pizza, 160 Burton Road, West Didsbury M20 1LH.

Both branches of Crazy Pedro’s (and if you don’t know where THEY are then clearly you’re not a Mancunian).

The Lead Station, 99 Beech Road, Chorlton M21 9EQ

Tariff & Dale, 2 Tariff Street, Manchester M1 2FN

George’s Dining Room and Bar, 17 to 21 Barton Road, Worsley M28 2PD.

Evuna (we’re not sure which one from the web site).

Don Giovanni, 1 – 2 Peter House, Oxford Street, Manchester, M1 5AN.

1761, 2 Booth Street, Manchester M2 4AT.

GMWRAG cannot guarantee that this list is up to date so check out the Foodinate web site itself and treat someone other than yourself.

Next meeting of the GM Living Wage Campaign

GM Living Wage Campaign hope you can join them on May the 22nd 2018 from 2pm – 3.30pm, at the Manchester Universities’ Catholic Chaplaincy, Avila House, 335-337 Oxford Road, M13 9PG. They are going to begin planning some action they hope will enable the Cooperative Group to agree to become an accredited Living Wage employer. The decision to target the Cooperative Group was decided at the last Campaign Meeting in March 2018.

Following this meeting, agreed actions will take place on May the 29th 2018 from 2pm onwards. They hope you can join them on both days. Alternatively, if you cannot attend on one or both days, but would like to get involved in other, future action, then please do get in touch via the contact details below.

Please join on May the 22nd and/or 29th. In the meantime should you have any questions, queries, comments or suggestions for the GM Living Wage Campaign, please get in touch via an email to Lynn or call 07948 549 485.

The first episode of GMPAs “Beyond Poverty” report has been issued.

Greater Manchester Poverty Action are committed to strengthening the voices of people in poverty. People who have lived experience of poverty are sometimes referred to as experts by experience, rightly
recognising the potential that they have to bring about real change for themselves, for their communities, and for wider society. Sharing people’s stories is important for raising their voices and helping them to be heard, and for developing everyone’s understanding of poverty.

The reasons why poverty exists in Greater Manchester, and in the UK as a whole, are well understood;
high living costs, a housing market that is incapable of meeting everyone’s needs, a broken social security system that fails to provide a sufficient safety net, and an economy that relies too heavily on insecure and low paying work in order to function are all among the structural factors that result in people experiencing poverty and hardship.

However, the reasons why one person experiences poverty and one person doesn’t, and why some
people are at greater risk of poverty are complex and multifaceted. Policy and practice needs to be
designed in a way that responds to these complexities and challenges. To do so the voices of people with
lived experience of poverty must be heard, and furthermore they must be involved in re-designing policy
and practice.

We are therefore pleased to announce the launch of GMPA’s “Beyond Poverty” report, which will be
serialised in a newsletter and on their web site over the next few months. The report will share the stories of people from across Greater Manchester who are either currently experiencing poverty or who have experienced poverty in recent years, describing the experience, the causes and the effects of poverty. They don’t offer detailed commentary alongside the case studies, we want the voices of these experts by experience to speak for themselves. When all the articles have been published we will print them as a single report – please let them know by email if you would like a copy.

They start with David’s story that describes being out of work due to illness and disability,
and shows the importance of a supportive and effective welfare system for those unable to work.
They want to take the opportunity to thank everyone whose story you will read in the coming months,
who have showed great courage and understanding in coming forward and telling their stories, as well as
Peter Cruickshank for having conducted the interviews with such sensitivity and dedication.

Going beyond the Beyond Poverty report, sharing stories is important, but it is only the beginning.
Poverty can only be addressed when those who experience it first-hand are involved in the process of
identifying problems and working on solutions. We are therefore also inviting experts by experience to
co-chair each sub-group of the Food Poverty Alliance (launching on the 8th of May 2018 – https://www.eventbrite.co.uk/e/greater-manchester-food-poverty-alliance-launch-tickets-44144968790). In so doing, we aim to co-produce a Food Poverty Action Plan for Greater Manchester with a deep understanding of the causes, effects and experience of food poverty.

Further Universal Credit roll out in Greater Manchester.

Full Service Universal Credit rolls out to some more areas of Greater Manchester in the next couple of months. Roll out is by JobcentrePlus and the postcodes attached to each one.

Cheetham Hill goes first on the 25th of  July 2018.  This may affect Salford residents with the post codes M7 4, M8 5, M8 8 and M8 9. The rest of Salford will go live on the 26th of September 2018.

Anyone who needs to make a new claim for one of the six “legacy” benefits that UC replaces will trigger a claim for UC.

About three months after these dates existing UC claimants on the live system will be contacted by DWP with instructions on what to do to claim on the digital system.

From about July 2019 to 2022 the DWP say the remaining “legacy benefit” claimants will have to start claiming UC.

ESA Income Related backdating Appeals; Section 27 – your cases needed.

DWP is applying to strike out appeals against their decisions that backdating of the Income Related element of ESA should be limited to October 2014 in IB to ESA conversion cases.

HM Courts & Tribunals Service hope to deal with these applications en masse.

City of Wolverhampton Council Welfare Rights Service has been told that their case is now the lead case. They have been asked to collate as many examples of DWP applications to strike-out similar cases as possible and forward the details to HMCTS.

If you have a case the DWP is attempting to strike out please forward the appeal reference number to dan.manville@wolverhampton.gov.uk. NAWRA expect case management directions in due course.

These cases should not be struck out at present, as depending on what is decided in an ongoing case R(DS) v SSWP in the Upper Tribunal it may be that there is merit in these appeals. We need to alert the First-tier Tribunal to as many relevant cases as possible and seek to persuade them that the appropriate use of its powers under the Tribunal Procedure Rules is to stay similar cases pending the outcome of R(DS) v SSWP.

Details of the next NAWRA meeting in Nottingham are now available.

NAWRA’s quarterly conferences are held around the UK and include keynote speakers, workshops and a range of networking and professional development opportunities.

Here are details of the next NAWRA meeting:

Date: Friday the 1st of June 2018
Time: 10am – 4pm (registration from 9.30am)Nottingham Trent University
Location: Nottingham Law School, Chaucer Building, Goldsmith Street, Nottingham NG1 5LP

The meeting is kindly hosted by Nottingham Law School Legal Advice Centre and Advice Nottingham. Our guest speakers will be Dr Tom Vickers of Nottingham Trent University, Tessa Gregory (Leigh Day Solicitors) and Elizabeth Davey (Equality and Human Rights Commission). There will be workshops on PIP case law, financial resilience and CPAG’s new Upper Tribunal Assistance Project.

Download the full agenda along with information about travel, accommodation and our social evening.

NAWRA meetings are free for members to attend. There is no need to book a place. Please let me know you have any access requirements.

EHRC looking for evidence re: the impact of explicit consent within Universal Credit.

It was predicted at our Oldham GMWRAG meeting that the requirement for explicit consent by DWP in Universal Credit was likely not a sustainable position in the face of the Equality Act 2010 requirement for ‘reasonable adjustments’; the oft overlooked fact that it’s for the claimant to determine what consent is given as regards their own data and the obstructive unhelpful nature of the approach which flies directly in the face of all DWP talk of “partnership”.

In light of this we are pleased to report that Jake White from EHRC is gathering evidence about the impact of the explicit consent requirement with a view to potential judicial review proceedings. The evidence accrued will determine whether such proceedings are an option.

Jake can be contacted on 020 7832 7820  or emailed via Jake.White@equalityhumanrights.com.

 

CPAG challenge to the two child limit succeeds but only in part.

CPAG have issued a statement today which reads as follows:

On 18 August 2017, CPAG issued a claim for judicial review in the High Court against the Secretary of State for Work and Pensions (SSWP) to challenge the two child limit, introduced by the Welfare Reform and Work Act 2016. Permission was granted on 17 October 2017 and the case was heard across two days on 6 and 7 February 2018.

Judgment was given on 20 April 2018 allowing the challenge in part.  The Court accepted CPAG’s arguments that the ordering restriction on the kinship care exception was perverse and therefore unlawful.  The wider challenge to the policy as a whole was dismissed.  CPAG is looking to appeal this aspect of the case. Read the judgment.

The case is brought on behalf of two lone mothers, who each already had more than one child born before 6 April 2017 and gave birth to an ‘additional’ child after that date, as well as a household who would be exempt from the policy but for the fact that the child being looked after under a child arrangement order was taken in as the family’s second child before the couple went on to have a natural child of their own (the family’s third child).

Grounds of challenge are:

(i) Direct breach of Article 8 (right to private and family life) and Article 12 (right to marry and found a family) given that the policy is intended to influence intimate behaviour and bring about smaller families;

(ii) Discrimination of children with multiple siblings in respect of Article 8 and Article 1, Protocol 1 given that a child with no siblings or only one sibling has their subsistence needs met through the social security system, while a child with 2 or more siblings does not; and

(iii) The ordering or sequencing requirement to qualify for an exception is unlawful for the same reasons given in (ii) above, as well as being irrational.

In the two claimant households headed up by lone parents, one is on income support, the other on WTC. Neither of the lone mothers intended to get pregnant with the ‘additional child’, indeed one of them was on the pill at the time, but equally for moral reasons neither of them was prepared to consider terminating the pregnancy.  In the third claimant household, the father works full-time while the mother is currently on maternity leave from her part-time job.

Background

On 6 April 2017, new rules came into force limiting the child element of child tax credit (CTC) and universal credit (UC) awards to two children. In CTC, this limit only applies to a third or subsequent child born on or after 6 April 2017; in UC the limit applies from 6 April 2017 (irrespective of when the child was born) though transitional protection currently applies to third or subsequent children born before 6 April 2017. There are a limited number of exceptions to this 2 child limit meaning that it does not apply to a third or subsequent child in the following circumstances: multiple births, adoption from local authority care, kinship care and children likely to have been conceived as a result of rape or a coercive or controlling relationship.

CPAG considers that the 2 child limit unlawfully discriminates against a number of different groups including, but not limited to, children with multiple siblings, large families and those with a religious or moral objection to the use of birth control. Further, the principal policy justification for the limit is logically flawed. In its impact assessment, DWP referred to the 2 child limit as ‘ensur[ing] that the benefits system is fair to those who pay for it, as well as those who benefit from it, ensuring those on benefits face the same financial choices around the number of children they can afford as those supporting themselves through work.’ However, 70% of those claiming tax credits are already working severely undermining such a fairness objective.

It is estimated that more than 250 000 children will be pushed into poverty as a result of this measure by the end of the decade, representing a 10% increase in child poverty. A similar number of children already living in poverty will fall deeper into poverty. Given such a severe impact on child poverty, the policy is in breach of the UK’s obligation under the UN Convention on the Rights of the Child to give primary consideration to the best interests of the child. In these circumstances, the discriminatory treatment cannot be justified.

Dennis Skinner in Manchester for Salford.

Dennis Skinner is appearing at a fundraiser in Manchester to show support for the Eccles based Salford Unemployed and Community Resource Centre (SUCRC)

Following the successful Ken Loach evening at the Moston Miners Centre recently which raised over £6,000, Dennis Skinner appears within the same format – a showing of his film, The Beast of Bolsover, followed by a live Q and A session. There are other speakers and live acts, including comedian Smug Roberts, The Northern Rambler, From Carbon and Argh KidPaula Barker NW Unison and
Salford MP Rebecca Long Bailey are also supporting the event and speaking.

“It’s so good to have the support of so many good and famous people who come from the working class” says Alec McFadden, SUCRC Manager.

The Centre represents and helps people who have problems with benefits, sanctions, work issues, homelessness and more…

“… we fight on, defending the interests of our vulnerable clients” McFadden adds

Dennis Skinner and Friends
Friday 20th April from 6:30pm
Moston Miners Community Arts Centre

35 Teddington Road, Manchester M40 0DJ

Tickets £20 – to book – click here

For further details also see the Facebook event page – click here

Fifty blogs for fifty years from the Social Policy Association.

Our friends at Rightsnet have drawn our attention to the web site of the Social Policy Association, which we have now of course added as a link on this site.

2017 marked the 50th anniversary of the SPA. To celebrate the milestone they commissioned 50 blogs from leading experts in the field. and have been releasing them on a weekly basis.

“Social policy matters. Rigorous, independent, robust study of it matters, as does teaching the next generation to be more policy-literate. At 50 the SPA is as important to all of these as ever, helping to develop, integrate and safeguard the subject and its members and contribute to better social policies.” (50 words to mark 50 years, Adrian Sinfield)

Commissioned from experts in the field to celebrate 50 years of the Association’s work, here are a few of particular relevance to benefits policy. We have added as many as we could as the navigation on the site leaves something to be desired (“ducks”). There’s 24 more to go as (only) 26 have been published so far.

No.3: Why the two-child policy is the worst social security policy ever. (by Jonathan Bradshaw)

No 5: Where do we go from here? Fifty years on from the ‘War on Poverty’ (by Stephen Crossley)

No 8: Universal Credit: A benefits system to increase debt. (by Steve Iafrati)

No 10: Where next for foodbank use? (by Kayleigh Garthwaite)

No 15: Universal Credit, means-testing and social security. (by Jane Millar)

No 21: 50 years of poverty studies: how our ideas of poverty have changed. (by Paul Spicker)

No 24: Social insecurity: a new consensus is needed to return security to the system. (by Sarah Batty)

No 26: Personal Independence Payment – a fair deal for people with mental health problems? (by Richard Machin)

Everyday Equality Conference… and…

GMWRAG invites you to Equality and Diversity Forum’s Everyday Equality conference on the 10th of May 2018 in London. They will be launching our groundbreaking online handbook: Practical Equality Rights in Welfare Benefits Advice, a tool to help information and advice providers use equality and human rights to solve everyday discrimination problems in the welfare benefits system.

The conference will be chaired by Julie Bishop, Director of Law Centres Network and EDF trustee, and other speakers are experts in benefits or discrimination (or both).  (We are awaiting a few confirmations before finalising the agenda, but these definitely including PLPMIND and Steve Hynes from LAG.)

The conference will be held 10.30am-4pm, at NCVO, 8 All Saints St, London. I have attached our draft agenda for the event.

It is appreciated that this event is in London but GMWRAG would be more than happy to arrange to chat and or do a presentation in Manchester, about the project and the handbook and several of our members are already lobbying for a northern version of this event. Don’t let this put you off signing up for a trip to London as we have nothing confirmed as yet.

The draft agenda can be downloaded from here.

The event is part of the Everyday Equality project funded by the EHRC.

DWP decide best way to tackle overwhelming psychological distress is to pretend nothing has happened.

DWP have issued a FAQ for stakeholders in light of the MH decision. GMWRAG is of the view this is less than helpful and perhaps even less helpful than that. Our view is that the law is now the descriptors without the words ‘for reasons other than psychological distress’ included on 1c, d and f – and that is what should be applied. DWP appear to be of the strange view that they can’t implement anything until they have issued new guidance and so in the meantime they will continue making decisions in line with the November 2017 guidance which reflects their alleged original policy intent. This is despite a court decision which, amongst many other detailed findings, noted that there was simply no evidence of this alleged “original policy intent” at all.

It would appear DWP  are therefore intent upon making further decisions which are clearly outside the legislation and are equally intent upon repeating the mistake they made on the IB to ESA conversion.

Advisers who find that the correct wording of the activity means someone doesn’t get a new award or the right amount, or is refused a revision or supersession will need, sadly, to use the entire argument which was used in MH to challenge such decision, pending the issuing of guidance which GMWRAG cannot see saying anything other than “as you were”. Of course if, as we can probably anticipate, it does try to attempt to navigate its way beyond anything other than a full reversion to the original wording then that’s a whole other argument to be had.

GMWRAG will of course publish the new guidance as soon as it’s “out there”. We anticipate it will very much be “out there” but perhaps not as DWP intended.

Leigh Day need case studies to support their JR case on lack of transitional protection in natural migration/

With thanks to our friends at Rightsnet for bringing this to our attention and now yours.

Tessa Gregory and Lucy Cadd from the law firm Leigh Day are bringing a judicial review challenge to the discontinuance of the Severe Disability Premium (SDP) and Enhanced Disability Premium (EDP) contained in legacy benefits when individuals are transferred, or ‘naturally migrated’, to Universal Credit (“UC”) without any transitional protection to cover the resulting significant shortfall to their income.

We represent two individuals who have lost their disability premia by virtue of moving house, into another UC full service borough. The two individuals are bringing anonymised claims and are known as ‘TP’ and ‘AR’, they both suffer from physical and/or mental health conditions. The loss of their SDP and EDP has resulted in a loss of approximately £200 per month, which is causing them significant financial and emotional hardship.

We have now reached the stage of the judicial review in which we need to collate and prepare supportive evidence. It would be helpful for the court to be provided with other case studies which show the broad and varied range of situations in which individuals are caught by the UC provisions, as well as the different impact that the loss of the SDP and EDP has had on peoples’ lives.

If any of your clients, or anybody you have been in contact with, have been moved on to UC as natural migrants, and have had their legacy benefits discontinued, in particular their SDP and EDP which had been paid through their ESA as a result of them being in receipt of DLA or PIP, we would be extremely grateful if you could provide a short summary of their situation which sets out how they came to be on UC and how the loss of their SDP/EDP is affecting them.

Please do not hesitate to contact us if you require any further information. Our contact details are Tessa Gregory – tgregory@leighday.co.uk and Lucy Cadd – lcadd@leighday.co.uk.

More information can be found at https://www.leighday.co.uk/News/News-2018/February-2018/Landmark-legal-challenge-to-Universal-Credit.

Top quality videos about Universal Credit from Housing Systems.

GMWRAG has written extensively in the past about the increasingly bewildering beast which is Universal Credit and the many, equally bewildering, attempts to explain it to us as advisers and indeed claimants. We continue to be largely bemused by DWP attempts on this front.

Soooo, it gives us a certain amount of pleasure to bring to your attention some jolly good videos from our friends at Housing Systems.

We are particularly enamoured by their rather splendid attempt to wholly muddy the waters of the “lobster pot” by introducing the concept of “Universal Credit as a smoothie?” Monty Python graphics combined with a simple explanation. Indeed it’s so effective we think they should remove the question mark. Like GMWRAG they have a YouTube account and you can find it at https://www.youtube.com/channel/UCqdtFTlvg8GEzViBw7_fBkg/videos. GMWRAG has already subscribed and is looking forward to more along the same lines if only to see how they’re going to reconcile fruit salads, smoothies and lobsters 🙂

We’ve posted links to two of the three videos below. Enjoy and subscribe.

The Money Advice Trust wants to hear from debt advisers about what it’s like on the frontline

GMWRAG is aware that many of our members work for organisations which offer debt advice as well as welfare rights advice.

A new research project has launched today looking at how the debt advice sector supports people in vulnerable situations. Conducted by University of Bristol’s Personal Finance Research Centre (PFRC) in partnership with the Money Advice Trust and the Money and Mental Health Policy Institute and grant funded by the Money Advice Service, the research involves a large scale survey of UK debt advisers’ experiences with vulnerability and advice.

Central to the research is the gathering of first hand experiences of front line debt advisers, who are often working with people with complex needs such as serious illness, or wider life events like substance addictions or gambling problems.

Any organisations that provide debt advice and are interested in participating in the survey can register at:
https://goo.gl/forms/RBDonaSUFxZmyUtk2

New research on debt advice and vulnerability launched

Children’s Society Research on local welfare assistance schemes.

The Children’s Society is conducting some research on local welfare assistance schemes.  They are looking for children and parents who have experience of local welfare assistance schemes in their area so that they can interview them for the qualitative part of the research.

Have you worked with a parent/carer with children, one of whom is aged 13-18, who has gone to the council for support because of a financial crisis in the last six months?

Please see the flyer for more information or contact Richard Crellin, Policy and Research Manager at The Children’s Society at richard.crellin@childrenssociety.org.uk

Practice claiming Universal Credit!

Our friends at Rightsnet have drawn our attention to the following link from We Are Digital. This allows the rare treat of being able to practice a claim for Universal Credit. GMWRAG can foresee that this would be useful in multiple circumstances for claimants, advisers and perhaps many other front line professionals. To the best of our knowledge this absolutely unique. Please have a look at www.we-are-digital.co.uk/ucp-form/

The BBC are looking at the accessibility of every ESA and PIP assessment venue and your help is needed.

With thanks to our colleague Peter Turville via our friends at Rightsnet.

A BBC disability correspondent is compiling details of the accessibility of every ESA and PIP assessment venue – following up on a piece on ‘You & Yours’ some months back.

They are looking at practical issues including:

• Where is the venue located – city centre, out of town industrial estate, rural location etc?
• How easy is it to get to by public transport? Frequency of service, distance from nearest bus stop / trains station etc. Would a client need to take a taxi for part of the journey?
• Parking – at venue or nearby, cost etc. Problems if not a Blue Badge holder.
• How well is the venue signed – big sign or little plaque on door / in window? How is it identified – providers / sub-contractors name / logo?
• Financial difficulty for client paying for the travel cost up front / delay in provider paying refund or refusing to pay taxi fares.
• Accessibility – steps, ramps, for (electric) wheel chairs etc. Issues with suitable adaptions, provision of BSL and other interpreters etc.
• Pre-appointment info. – does it provide details of public transport routes, parking, accessibility restrictions, prepayment & refund of fares, paying for taxi, requesting an alternative venue or time of appointment?

They would be interested in particularly difficult to get to or find or otherwise inappropriate venues and other related problems like clients refused appointments at local / most easy to get to/accessible venue.

For example: a venue (featured in the previous item) is ‘hidden away’ in a small industrial estate in a village which has no public transport on a Sunday (when claimants are offered appointments). City centre(ish) venue is on a busy main road with no parking (double yellow, residents only in side streets, public car park 150m away and often full), old shop front with whitewashed windows (looks empty) with a tiny sign in the window (if you can see it due to condensation!).

If anyone has a claimant who is willing to be interviewed (radio – probably pre-recorded) about issues they had with a venue Carolyn would love to hear from you!

So for example – if a client missed their appointment because they couldn’t find the venue (tucked away on an industrial estate with a tiny sign on the door) or couldn’t get to the venue for the correct time (or had to go hours early or hang around for hours after) because of infrequent bus services etc.

Perhaps what they are not so interested in is claimants who were given an appointment at a venue a long way away when they had a more local venue. That was covered in the original piece – although if the provider refused to change the venue that would still be of interest.

Please contact: carolyn.atkinson@bbc.co.uk

 

DLA and PIP caselaw for visual impairment.

At the June 2017 Stockport meeting GMWRAG members had a rare opportunity to look directly at issues around hearing and sight impairment in relation to DLA for children and PIP.

Presentations have previously been circulated from both speakers and made available via a post here on the 4th of July 2017. However, for reasons which escape, but which are most likely wholesale incompetence, the presentations have not been made available on a permanent basis in our “presentations and notes” page. Indeed, we had managed to turn the menu item for this off in our Meetings section. Good to see no-one noticed 🙂

Anyway, a number of requests have been made for the case law pack for people with a sight impairment, improvised for the session, to be made properly available. Additionally a number of GMWRAG members have contributed new decisions to be added so, we have been able to produce an updated edition. Nowt special but it’s as good a place as any to start. You can download it from here and find it permanently here, which is a different “here” if you see what we mean. We have also added the NDCS new line on PIP and safety document to the same place.

In other news we appear to have posted up the minutes of the Oldham meeting and then completely forgotten to add them to the minutes section of the web site. Fixed it now.

New Universal Credit freephone numbers part 2.

Further to our recent post on UC freephone numbers we  have noted that our colleague Barbara Knight from Derby has posted online at the following additional numbers.

Universal Credit housing line

0800 328 3844

Welsh line

0800 328 1744

Payment services

0800 328 0128

At the same time GMWRAG feels it important to bring to your attention the details of Christmas closures for these lines as reported in a somewhat sensationalist manner by the media. We’ll just give you the Grauniad version and leave it at that.

New Universal Credit freephone numbers.

Following the announcement by David Gauke that call charges for calls to Universal Credit would be scrapped it appears that the new freephone numbers have been published on Twitter. You can find the actual tweet at https://twitter.com/rightsnet/status/935754885794058240. Rightsnet think these could be free from today. They are as follows:

Universal Credit Live Service

Telephone: 0800 328 9344

Textphone: 0800 328 1344

Universal Credit Full Service

Telephone: 0800 328 5644

Textphone: 0800 328 1344

All numbers are available Monday to Friday between 8am and 6pm so it looks like little account has been taken of those people on UC and in employment. The very people who will mostly only be able to ring at lunch times or on their way home. Ah yes, employment. The thing UC was meant to incentivise!

Calls to these numbers have been free on all providers since 2015. However, GMWRAG has already noted that the textphone number for live and full service is the same. The potential for confusion for when dealing with hearing impaired clients should be obvious, but apparently not. Granted the tweet does says that “If you don’t have a Universal Credit online account and contact us by phone you are using Universal Credit live service… If you have a Universal Credit online account and contact us via your online journal you are using Universal Credit full service.”

QUICK UPDATE:

GMWRAG is highly amused that “building a welfare system that is fit for the modern world”  doesn’t seem to include spending money on having phone numbers which automatically re-direct so, yes, you guessed it… anyone unaware of the new freephone numbers will of course ring the old numbers and will have to listen to a message telling them to ring the new numbers. Will the original phone call still cost? No answer as yet but we think we can guess.

Future GMWRAG meetings.

We’re around the time of year when people start asking when the next GMWRAG meeting is. What they really mean is “is there a GMWRAG meeting before Christmas?”. The answer to this is “No, there isn’t.” Details of GMWRAG meetings have long since been plotted considerably in advance and full details can always be found on our meetings page.  We’re currently up to 2019 although those people hosting then probably haven’t noticed 🙂

The next GMWRAG meeting will be in Salford and, although it’s not finally confirmed, we are hoping it will take place in Swinton on Friday the 19th of January 2018.  We’re anticipating a full day meeting with two or more speakers. More details will be posted as soon as we have them. Minutes of the last meeting will be out in due course.

GMWRAG updates.

Please note that GMWRAG has deactivated our Facebook account with a view to deleting it permanently in due course. There are a number of reasons for this:

  • posts from this site automatically post onto our social media accounts but only Twitter has seen that information shared or commented upon.
  • Members have never approached GMWRAG for information via Facebook and there has only been one occasion when members offered apologies for attendance at a meeting via Facebook.
  • Non-members have repeatedly sought benefits advice and, whilst we have sought to direct and assist, this is untenable in terms of the amount of time it takes.
  • Facebook makes regular changes to its processes compared to other social media companies and this alone makes it difficult to keep up; difficult to manage correctly and so on. The introduction of a separate messaging application further complicated this.

Please accept our apologies if you have enjoyed following GMWRAG on Facebook but our priority has to be an up to date web site linking members into meetings, consultations and so on.

In the meantime we have also taken the opportunity to review aspects of how this site works and we have

  • done a hopefully thorough trawl of all the links posted on the right side of every page within the site and ensured that all broken links are updated or fixed.
  • reduced the post count and widgets (those little boxes of information on the right side of each page) on the home page to make it easier for members to locate currently relevant posts having had repeated comments that members could not locate information about the next meeting. No excuse now 🙂

Universal Credit

Never let it be said that GMWRAG doesn’t have a sense of humour.

GMWRAG would like to present for your delectation two fantastic videos on Universal Credit and one on giving away your data verifying your identity. The first one is especially fascinating. We have at least learnt that DWP have now managed to design a form which can be saved as it goes along. Bravo! How many years? It even gives you a “To Do” list. This apparently includes creating a LinkedIn profile!
You will be especially fascinated to read all about how your identity is verified by giving your data to a private company. The explanation given for this is that your data will be safer because it’s not all held in one place. This is a well known nonsense argument. You can even choose which company with security vulnerabilities provider you give your data to so they can verify you are who you say you are. give it away. Experian anyone? As recently as last year we were reading headlines like “Experian hack exposes 15 million people’s personal information”

Then again, a quick look at the other providers is hardly reassuring. Digidentity have history on this front. Verizon? Ooh, look!

LinkedIn itself has hardly been a paragon of virtue on the data retention front. Losing the data of 164 million users is quite impressive. Of course, no need to worry, most users will be coralled into using the exemplary security of Universal JobMatch. Oh, wait… Could a theme be emerging here?

Scared yet. The above-named and others are the same companies who have your data for the purposes of viewing or sharing your drivers licence information; pretty much most key interactions with HMRC and… well, plenty more you can learn about below!

We could go on. Unfortunately this is but one aspect of UC which is disturbing. Delays in payment. Persistent wholly incorrect advice on who can and can’t claim. A lack of incentives to work. Plenty more where all this came from but in the meantime settle down and view this wonderfully smooth, professional video on how simple and straightforward it is.

We’re not sure what this third video adds beyond the staggering assertion that anyone involved with the digital service is “lucky”. Fill your boots as “they” say!!!