GMWRAG has recently posted twice about the DWP and new freephone numbers for Universal Credit. You can find these tremendously exciting posts both here and here. Additional to these we now have new JobcentrePlus freephone numbers as follows:
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh language: 0800 328 1744
Monday to Friday between 8am and 6pm
All of this information is coming out in what we believe to be quaintly knows as “dribs and drabs” or has been discovered more by accident than design on social media. One is left with the impression DWP marketing have signed off for Christmas and possibly forever. We’re struggling to keep up. One can only imagine what a UC claimant must feel about all of this! Simple, easy to find and transparent? Er, no.
We are doing our best to agree that things are indeed getting better. Proof positive can be found in the strangest places. 5 years ago the CPAG Welfare Benefits and Tax Credits handbook had 1,784 pages. This year we’re up to 1,800. Clearly the pace of change is finally changing! Simplification is afoot!
Much of 2017 has been characterised by the cognitive dissonance between what DWP do and what they say they do. Thus we have a whole pile of freephone numbers to make life cheaper and easier for claimants but nothing resembling an easy way of finding them.
GMWRAG is a huge fan of W1A, the BBC series in which the BBC comedically dismantles itself.
GMWRAG would therefore like to gift you all of the freephone numbers either in or linked to from this post and end 2017 with an entirely appropriate quote from W1A. It appears this was the year in which DWP identified “… what we do best and found more ways of doing less of it better”. Neil Couling clearly fits into this picture somewhere.
Are we rambling? Yes, we are. Okay, we’ll stop now 🙂
GMWRAG would like to wish all our members an excellent Christmas 2017 (“it’s been worse than good and it’s about to get worse than bad”) and an excellent 2018 (“Let’s nail the jelly to the hothouse wall!”).
Further to our recent post on UC freephone numbers we have noted that our colleague Barbara Knight from Derby has posted online at the following additional numbers.
Universal Credit housing line
0800 328 3844
0800 328 1744
0800 328 0128
At the same time GMWRAG feels it important to bring to your attention the details of Christmas closures for these lines as reported in a somewhat sensationalist manner by the media. We’ll just give you the Grauniad version and leave it at that.
Following the announcement by David Gauke that call charges for calls to Universal Credit would be scrapped it appears that the new freephone numbers have been published on Twitter. You can find the actual tweet at https://twitter.com/rightsnet/status/935754885794058240. Rightsnet think these could be free from today. They are as follows:
Universal Credit Live Service
Telephone: 0800 328 9344
Textphone: 0800 328 1344
Universal Credit Full Service
Telephone: 0800 328 5644
Textphone: 0800 328 1344
All numbers are available Monday to Friday between 8am and 6pm so it looks like little account has been taken of those people on UC and in employment. The very people who will mostly only be able to ring at lunch times or on their way home. Ah yes, employment. The thing UC was meant to incentivise!
Calls to these numbers have been free on all providers since 2015. However, GMWRAG has already noted that the textphone number for live and full service is the same. The potential for confusion for when dealing with hearing impaired clients should be obvious, but apparently not. Granted the tweet does says that “If you don’t have a Universal Credit online account and contact us by phone you are using Universal Credit live service… If you have a Universal Credit online account and contact us via your online journal you are using Universal Credit full service.”
GMWRAG is highly amused that “building a welfare system that is fit for the modern world” doesn’t seem to include spending money on having phone numbers which automatically re-direct so, yes, you guessed it… anyone unaware of the new freephone numbers will of course ring the old numbers and will have to listen to a message telling them to ring the new numbers. Will the original phone call still cost? No answer as yet but we think we can guess.