GMWRAG heading for a record year on job vacancies. A new post in Tameside.

Tameside logoTAMESIDE MBC

Welfare Rights and Debt Advice Service

Cultural & Customer Services

Operations & Neighbourhoods


GRADE G SCP 23 £13,499 – SCP 28 £15,685

Permanent, 18 hours

Location: Tameside One, Ashton-under-Lyne

The role is primarily fixed at 18 hours per week – Monday, Wednesday, Friday 9.15am – 3.45pm but on occasion some flexibility may be required

Tameside MBC has a well-established Welfare Rights & Debt Advice Service. An opportunity has arisen for an experienced Welfare Rights Officer to join a wider team of both benefits and debt advisers in supporting Tameside residents with specialist level welfare benefit advice and appeal representation.

Your main responsibilities will be to provide specialist level welfare rights advice through our telephone advice line. You will be skilled in extracting essential information in order to provide a benefit check and establish if a resident has grounds for appealing a decision.

The post holder will be expected to see clients face to face when required and to be able to provide representation at Social Security Appeal Tribunals up to and including the Upper Tribunal.

The successful applicant would need to have relevant, demonstrable experience in providing welfare benefits advice work, including tribunal representation, and a good knowledge of the benefits system, especially in the areas of sickness and disability. As the role is predominately telephone based, it is essential that you have excellent customer service and communication skills.

For more information or for an informal discussion please contact Janine Yates on 0161 342 3494

This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification

Reference No: DPT17
Closing Date: 6th of May 2019 at 12 noon.

Job Description/ Person Specification.docx

Applications can be made via Greater Jobs.

Details of this advert will also remain on our job vacancies page until the closing date when they’ll move to our archive.

New job advert on the GMWRAG web site.

The following post has also been added to our job vacancies page.

Tameside Council




Grade H: £29,323 – £32,486 per annum

36 hours per week, Permanent

Located at: Clarence Arcade, Stamford Street, Ashton under Lyne, OL6 7PT

Tameside MBC has a well-established Welfare Rights & Debt Advice Service.

A vacancy has arisen for a welfare benefits and debt advice supervisor.

We are looking for an individual with particular experience in delivering welfare benefits advice at a specialist level including experience of representing clients at social security appeals. Knowledge around specialist debt advice, in particular around rent and mortgage possessions in preventing homelessness is also a requirement of the post as you will be supervising a multi-disciplinary team of both debt and benefits advisers.

As this is a supervisory post, you will need to have significant experience of supervising staff, ideally in an advice setting. You will be responsible for ensuring that high quality advice is being provided through supervision, file review and peer review processes. You will also oversee workflow into the service to ensure that residents are supported with benefits and debt advice issues.

You must have an ordered approach to casework with excellent inter-personal skills with the ability to work under pressure.

You will need excellent organisational and supervisory skills and be able to demonstrate experience of providing support or advice to the public including vulnerable people.

If you would like to discuss any aspects of the post, please contact Janine Yates, Team Manager on 0161 342 3494.

This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.

Reference No: ADV754

Contract: permanent
Working hours: full-time
Closing date: 11:59pm on the 26th of October 2017
Interviews: to be confirmedJob Description/Person Specification.doc

The application process is managed through Greater Jobs and you will need to create an account and/or login on that site in order to be able to commence the application process.