day month goes by… blah blah blah. Can also be found in the usual place. Yes, we’re aware we’ve some tidying up to do on recent vacancies. We’ll get there. Anyway, have a job!
Trafford Housing Trust
Job Vacancy: Temporary Welfare Rights Officer
Salary: £29,610 – £32,796
Location – Sale Point, Trafford, Greater Manchester
Hours – 36.25
Term – Temporary until April 2020
At the Trust we are all about making communities and society in general, stronger, better, safer and happier. An opportunity to further this vision has arisen in our Customer Support Team at Trafford as we are looking to recruit a temporary Welfare Rights Officer. Maximising customer’s income through the effective take up of welfare benefits is instrumental in furthering our ambition of creating a society free from poverty.
In this post the successful person will ensure that a professional wide-ranging welfare rights advice service is provided to our customers who wish to claim a benefit or challenge a decision that has been made about a benefit they have claimed.
Given the sensitive nature of the role, qualities such as empathy and patience are essential as is the ability to adapt to the needs of the customer and ensure that they fully understand their options, rights and responsibilities.
The successful person will be able to build rapport with customers, external agencies and business colleagues in maximising customer disposable income both at the start of and during their tenancies.
Experience of working in a fast paced, demanding environment is essential and the individual we are looking for will need to be highly organised and self-motivated.
The post holder will support colleagues from across the business as necessary with cascading any benefit legislation changes and holding training sessions where needed. As part of the role will involve visiting customers in their own homes, access to a car for this role is essential.
- Visiting customers who would like assistance with claiming benefits or challenging decisions.
- Assisting with claims, appeals, mandatory reconsiderations and tribunal submissions
- Preparing cases for and representing customers at tribunal
- Meticulous case and outcome recording
- Proven knowledge of welfare benefits
- Experience of implementing procedures to support your work and experience in accurate
recording and monitoring of outcomes.
- Driving Licence and access to a vehicle
Closing Date: Friday 29th March at 12pm
To see the role profile and apply for this role on the internal application form, please click here.
Please ask external candidates to log on to our external website.
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